Career Center

About Energy Toolbase Software

Energy Toolbase is an industry-leading software platform that provides solar and storage developers a cohesive suite of project modeling, storage controls, and asset monitoring and validation products. Our Software as a Service (SaaS) product is trusted by more than 1,200 leading distributed energy organizations nationwide to accurately, transparently, and objectively analyze and model their projects of any size. Our team has a deep, collective background in solar project development, finance, policy, and utility rate analysis. Our product has very strong traction in the market, and we are aggressively growing in our targeted markets.

The Role

The Energy Storage System Operations Specialist is responsible for consulting with end customers to manage the installation and commissioning activities associated with the Energy Toolbase Software Acumen system sales process. They will help to determine hardware, software as well as system specifications to ensure deployed systems will function as intended. In addition, this role will be the primary point of contact for system performance issue analysis; coordinating efforts between the software development team along with external hardware manufacturers in the process of resolving system malfunctions. They will interact with Energy Toolbase customers and Energy Toolbase engineers in an effort to streamline installation efforts. The position supports the company goal of providing white-glove customer service to partner developers, installers, and end-users. They will be a subject matter expert in regard to the energy management system and its associated metering & networking requirements. This position requires a detail oriented and organized individual who can manage multiple projects at once. Works independently within established procedures associated with the specific job function.

Essential Duties and Responsibilities

• Plan and coordinate energy storage EMS field installations with installers and electricians
• Provide remote technical support for energy storage system EMS installations
• Configure and provision EMS equipment
• Validate and troubleshoot installation and configuration of electric metering equipment
• Coordinate and support troubleshooting of site-specific networking & communications
• Coordinate with engineering team to support commissioning and troubleshooting activities
• Monitor performance of fleet of energy storage systems
• Utilize field service ticket management software in Salesforce
• Collaborate with other internal ETB teams: engineering, sales, product, marketing
• Coordinate with external hardware partners on field support issues

Skills & General Requirements

• Understanding of renewable energy and electrical design
• Basic understanding of technical electrical drawings, reports, and documentation
• Understanding of standard communication protocols for electrical device control
• Knowledge and understanding of networking devices, LAN settings and firewalls
• Excellent time management skills with a proven ability to meet deadlines
• Well-organized and responsible with an aptitude in problem-solving
• Bring a positive, “can do” attitude to the position
• Strong communication skills to effectively communicate with co-workers and external contacts
• Able to work independently, display creativity, exercise sound judgment, and demonstrate initiative
• Proficient computer skills (MS Office)

Education and Experience

• College degree preferred with 3- 5 years of experience in related disciplines
• Tech support or operations support experience
• Relevant knowledge of the renewables development industry (solar + energy storage)
• Project management experience a plus

 Physical Requirements

• Office Environment