As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work. The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction. Duties and Responsibilities:
Develop cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed.
Provide hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.
Implement Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.
Assign and supervise work performed by hourly custodial employees and sub-contracted cleaning services (as required).
Perform regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed. Implement quality improvement recommendations made by independent, third-party cleaning auditors.
Manage employee performance; provide counsel or disciplinary actions as necessary. Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.
Ensure custodial operations compliance with all customer-established procedures for use and care of facilities.
Ensure custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety.
Coordinate and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.
Maintain records of employee attendance, work schedules, key distribution logs, and equipment and supplies inventories. Work closely with the department human resources representatives to ensure the proper maintenance of all personnel records.
Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
High school degree required. Minimum two to three years of supervisory experience in a customer-focused custodial operation required.
Emergency Status Designation: Critical Personnel
Additional language skills in either Spanish, Portuguese or French Creole strongly preferred.
Education beyond High School is preferred. Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required. Knowledge of industry recognized Green Cleaning principles is strongly preferred. Excellent communication, organizational, and time management skills required.
Technology Skills Required: Basic proficiency with desktop computing systems including email and word processing required. Experience working with simple database applications strongly desired.
Physical Requirements: Ability to stand, stoop, walk or climb at least 75% of the work day. Must be physically able to perform all custodial duties required of his/her crew. A significant amount of stair climbing, bending and kneeling is required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49985BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.