The campus is located on 137 acres of beautifully landscaped grounds in Portland’s southwest hills. Our strong commitment to sustainability is reinforced through recycling programs, energy conservation, alternative transportation options, and farm to fork initiatives. For benefit-eligible positions, we offer a competitive benefits package that includes options for health, dental, vision, tuition, life insurance, retirement and more.
Lewis & Clark College is committed to achieving a diverse workforce. Candidates from diverse backgrounds are encouraged to apply. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.
This position manages all aspects of the Phonathon program, including but not limited to division strategy, data analysis, and management of 15-20 student employees. Oversee and direct the student philanthropy program, including the student volunteer group, the Student Philanthropy Council, and the Senior Gift Campaign. Act as project lead on special assignments from Senior Associate Director of Annual Giving, such as the Senior Experience Committee, Reunion Giving Assistants, various stewardship initiatives, staff Institutional Advancement events, and respond to donor requests on behalf of Lewis & Clark.
What You'll Do
Manages all aspects of the phonathon program.
1. Sets phonathon calling strategy; establishes, produces, and maintains reports on calling; responds to all phonathon related requests from donors and staff; maintains Campus Call software program.
Determines calling segments, writes data request, coordinates with major gift officers to determine which prospects to include and exclude in calling pools, and collaborates with software vendor.
Design and enforce Phonathon pledge reminder process.
Develop scripts and challenge language. Work with Publications and Communications, Law School, and Graduate School of Counseling and Education to provide current and meaningful updates and news about L&C.
Donor follow-up on behalf of Annual Giving: Answer questions regarding gift history and giving options, respond to special requests from alumni made through phonathon, address expired credit card and gift processing issues.
2. Independently manages all student callers (15-20 per year) and the student employment process for annual giving, including: writing job descriptions, recruiting, interviewing, hiring, training, managing, motivating, evaluating, and firing student employees.
Calling runs September-December, February-April, and May (manual).
Oversees and directs the student philanthropy program at Lewis & Clark, including the student volunteer group, the Student Philanthropy Council, and the Senior Gift Campaign.
1. Student Philanthropy Council:
Recruits, trains, and oversees 20 student volunteers.
Collaborates with students to execute philanthropy education events, marketing, and student solicitation.
Events include: Philanthropy Fridays, Thank A Donor Day, LC Day of Giving, and other Senior Experience Events.
Event calendaring and logistics; day-of planning; vendor coordination; sweatshirt creation; advertising; volunteer recruitment; training and management; write talking points; thank you card proofing and distribution to volunteers and alumni.
Marketing via email, mail, campus signage, and other platforms available.
Peer-to-peer solicitation and face-to-face solicitation of students, especially during Senior Gift Campaign.
2. Senior Gift Campaign:
Track student giving and ensure goals are met in order for Annual Giving to successfully meet key participation rates—an institutional priority.
Serve on Senior Experience Committee.
Staff Senior Experience events as Senior Gift representative.
Project manager for Senior Gift hosted events such as “Senior Soiree.”
Additional student management:
Reunion Giving Assistants
Hire, train, and manage student giving workers at Alumni Weekend (3rd weekend of June).
Coach on face-to-face fundraising tactics and ensure optimal engagement with alumni.
Special projects as assigned, such as: LC Day of Giving, expired credit card processes, gift processing issues, 1:1 calendar year-end solicitations, and 1:1 fiscal year-end solicitations.
2 years of related experience
Past Phonathon/Telefund experience strongly preferred.
Strong communication skills including the ability to communicate effectively both orally and in writing.
Strong organizational skills; ability to manage competing deadlines and simultaneous projects without daily oversight.
Strong interpersonal skills and the ability to create strong partnerships and relationships with internal and external College constituents.
Volunteer recruitment and management skills.
Ability to hire students who demonstrate potential and the necessary skills to excel in the Phonathon and Annual Giving roles.
Ability to supervise a large group of students with varying needs and abilities.
Ability to think critically and independently troubleshoot when issues arise.
Knowledge of computers, excel, word processing, databases, paired with the ability to learn new programs and software quickly
Ability to coordinate events including advertising, event logistics, and event management.
Nice to Haves
4 years of related experience
Professional experience in telemarketing and or an annual giving environment.
Ability to be an articulate spokesperson of the on behalf of the College.
Knowledge of Raiser’s Edge database and CampusCall software.
Ability to work independently as well as establish and maintain harmonious relations with a diverse constituency.
Demonstrated commitment to teamwork and the ability to motivate perspective donors. Demonstrated skills in phone solicitation.
37.5 hours per week
Benefits Eligible: Yes
Commensurate with experience
The job works primarily at a desk or is otherwise involved in activities requiring little lifting, climbing or working in tiring positions
The College explicitly acknowledges and affirms its conviction that diversity with respect to race, ethnicity, national origin, socio-economic background, religious orientation or spirituality, physical or sensory disability, gender, and sexual orientation on the Lewis & Clark campus provides an educational benefit for all students that can be realized only if students and education professionals from diverse backgrounds are present in significant numbers within our learning community. In creating and sustaining such a community, we engage, to the extent possible, in practices that will ensure a high degree of diversity on our campus, simultaneously meeting the highest standards of academic excellence of which we are capable.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Lewis & Clark College will conduct a background check on the finalist, which will include a criminal record check. If a conviction is discovered, a determination will be made whether the conviction is related to the position for which the individual is applying or would present safety or security risks before an employment decision is made. A criminal conviction does not necessarily automatically bar an applicant from employment.
Eligibility to Work
In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.
About Lewis & Clark College
Lewis and Clark is a private institution with a public conscience, a residential campus with global reach. Students and faculty throughout all three of Lewis & Clark’s schools—the College of Arts and Sciences, the Graduate School of Education and Counseling, and the Law School—pursue new ways of knowing by combining classic liberal learning with pioneering collaboration. Located in Portland, Oregon, the student experience is enhanced by the inspiring beauty of the college's natural setting on 137 wooded acres in Portland’s southwest hills.