JOB SUMMARY In this role, the Director of Engineering Operations will provide technical oversight for a commercial, retail, and industrial portfolio of approximately 35 million square feet in Boston and the greater New England area.
The position will work closely with outsourced service providers and internal staff to ensure that each property meets or exceeds the Company's Global Standards for quality service, safety, and professional appearance.
Candidate will have an engineering background in commercial real estate operations or facilities management with deep expertise in the operation and maintenance of mechanical, electrical, plumbing, and fire/life safety systems as well as building automation systems. Candidate will also have experience overseeing capital projects and large repairs and maintenance projects related to building infrastructure and site improvements. A proven track record leading on-site teams as well as remote team members is a must.
The ideal candidate will have prior exposure to more than one asset type; at minimum, the candidate should have significant experience with commercial office buildings (both Class A high-rise and Class B suburban office) or asset types with similar breadth and complexity of engineered systems. Candidate must demonstrate success in a fast-paced and flexible environment and be able to work effectively across all levels of the organization from building maintenance technicians to senior executives. Strong verbal and written communication skills are critical, as is proficiency in Microsoft Office Suite and computerized maintenance management systems (e.g., Angus, Building Engines, etc.) for preventive maintenance, scheduled repairs, and tenant requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support and be a resource for over 100 engineers and maintenance staff ranging from entry level to Engineering Operations Manager.
Report directly to the Property Management Market Leader for New England and provide technical support and guidance to property management staff on complex engineering issues, preventive and predictive maintenance, safety training and best practices for safety, emergency preparedness and response, and capital project planning and execution.
Work under the supervision of the regional Managing Director of Engineering for the Northeast Region to execute strategic and operational initiatives related to safety, technical consulting, preventive maintenance, engineering operational performance, capital project supervision and tracking, engineering technology, etc.
Develop strong relationships with real estate managers and directors in the property management organization, working in a collaborative and consultative manner to assist property teams with solving technical problems have the potential to impact building operations and/or occupancy. Establish a reputation with property teams as a trusted advisor who can provide technical guidance on issues spanning across all areas of engineering operations and building systems including HVAC, plumbing, electrical, fire protection, life safety, elevator modernizations, building envelopes, and emergency preparedness and response.
Participate with property management teams in the development of property budgets for capital expenditures, maintenance, and repairs.
Conduct Engineering Operations Reviews at selected properties on an annual basis to assess operational performance and compliance with company standards and operational best practices.
Perform property walkthroughs and detailed inspections of major building systems and infrastructure to support various objectives including transaction due diligence on behalf of investor clients and CBRE brokers.
Create RFPs and manage the contractor prequalification, bidding, and selection process for capital projects and large repair and maintenance projects.
Identify opportunities to supervise large or complex capital projects related to building infrastructure (mechanical, electrical, plumbing, vertical transportation, curtain wall, roof, etc.) or site improvements (site lighting, flat work, etc.) at CBRE managed properties and work with market leadership to secure construction management fees in accordance with applicable terms of the property management agreement.
Work with senior leadership and business unit leaders to make capital project recommendations with follow-through to completion. Monitor capital project needs across the managed portfolio and proactively follow up to ensure that high criticality projects are executed in a timely manner. Escalate issues to the attention of the Market Leader when appropriate and participate in client communications when requested.
Maintain strong relations with vendors, consulting engineers, manufacturer's representatives, and other third-party service providers to ensure compliance with Company policies, applicable codes/laws/ordinances, quality standards, and schedule requirements.
SUPERVISORY RESPONSIBILITIES Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and demonstrates behaviors that are consistent with the company's values.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE Bachelor's degree (BA/BS) from four-year college or university and a minimum of 15 years of progressive experience and/or training, or equivalent combination of education and experience. This position requires hands-on experience in engineering or facilities management of commercial and industrial buildings including at least five (5) years of project management experience overseeing typical building infrastructure projects such as elevator modifications/upgrades, HVAC equipment replacements, BAS upgrades, lighting retrofits, curtain wall repairs, roof work, concrete flat work, energy efficiency improvements, etc.
CERTIFICATES and/or LICENSES One or more of the following preferred: Local Operating Engineer's License or Trade License, Systems Maintenance Administrator (SMA), and/or Real Property Administrator (RPA). LEED AP or Green Associate accreditation and/or Project Management Professional certification are also preferred.
COMMUNICATION SKILLS Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues and lead in a non-hierarchical manner. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to clients, employees, senior management and/or public groups. Ability to motivate and negotiate effectively with key employees, senior management, and client groups to take desired action.
FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Adheres strictly to financial policies and procedures.
REASONING ABILITY Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Advanced understanding of maintenance management work order systems (Angus, Building Engines, etc.). Working knowledge of asset management, property management, leasing, disposition, and development.
SCOPE OF RESPONSIBILITY Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Internal Number: 19017869
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.