Seattle City Light was created by the residents of Seattle in 1902 to provide affordable, reliable, and environmentally sound electric power to homes and businesses in the City of Seattle and neighboring suburbs. Owned by the community it serves, City Light is the nation's 10th largest municipally owned electric utility, serving 450,000 customers, and is a nationally recognized leader in energy efficiency, renewable resource development, and environmental stewardship.
City Light's business environment is changing rapidly in response to the convergence of policy, technology, and customer trends that are driving toward a cleaner more decentralized energy system. With its carbon neutral generation system and 40-year history of delivering energy efficiency and renewable energy solutions to customers at scale, City Light is poised to lead the community toward a decarbonized future.
The Utility's Customer Energy Solutions Division works with residential, business, and institutional customers to evaluate and adopt an ever-expanding array of clean energy choices to meet their cost, convenience, productivity and sustainability goals. Building on its legacy of leadership in energy efficiency, the Division is expanding its program and service offerings to enable and promote:
Deeper energy efficiency in buildings.
Electrification of vehicles and transportation.
Rooftop solar adoption.
Onsite battery storage.
Customer renewable energy purchases.
The Division is hiring a Business Energy Solutions Manager to oversee the delivery of clean energy programs and services to the utility's business and institutional customers. As a direct report to the Director of Customer Energy Solutions, the position will lead a team of 25 dynamic, customer focused energy management analysts to help businesses and institutions evaluate and adopt a wide range of carbon free energy choices, including energy efficiency, building electrification, solar energy and renewable power purchases. The team is responsible for customer outreach and engagement; project evaluation, origination and facilitation, and program implementation services. In a typical year, the project development team will develop and manage several hundred customer energy management projects. Planning and execution will focus on providing outstanding customer service, innovative but practical solutions, and technical excellence.
With an annual budget of approximately $18 million, the Manager is accountable for ensuring program and customer experience goals are met, while prudently managing financial and human resources. This position provides management oversight and responsibility for supervision, workload planning and assignments, staff development and performance management.
The Manager will also serve as a member of the CES leadership team, collaborating with other Division leaders on strategy and portfolio management decisions. The manager will also champion staff participation in cross-functional teams focusing on strategy, program design, continuous process improvement, and workplace culture.
Additional Job Responsibilities:
Oversee the implementation of commercial and industrial programs and services that provide technical assistance and financial incentives to customers, developers, building owners and trade allies to install energy efficient technologies and measures in existing or new facilities.
Sponsor project development staff participation on strategy and program design teams to assure that the program offerings align with customer needs, market opportunities, and technology trends.
Collaborate with the Account Executive team to develop and implement strategic account plans and energy solution strategies for key accounts and customer segments.
Provide technical advice and recommendations on energy efficiency, electrification and distributed generation potential in existing and new commercial buildings. Provide input at the State and regional levels regarding regulation, codes and guidelines for existing and new commercial buildings.
Define and create operational performance metrics, develop and administer forecasting and project management tools that address cost, energy savings, cycle time, and customer satisfaction.
Establish and maintain positive working relationships with internal and external stakeholders and organizations. Represent the City, City Light and CES with external and internal constituencies. Diffuses problems using creativity, tact and influencing skills
Education:Bachelor's degree in Business, Economics, Engineering, Sustainable Resource Development; or Environmental or Physical Sciences; or related field (other combinations of education, training and experience will be evaluated on an individual basis for comparability).
Experience:6 or more years of progressively responsible experience in managing the design and or delivery of customer focused energy programs or consulting services, including 2 years as a manager or supervisor (or combination of education and relevant work experience, which provides an equivalent background required to perform this body of work).
Certification/License:Valid Washington State Driver's License and Licensed Professional Engineer (PE) or Certified Energy Manager (CEM).
In addition to the professional experience of the successful candidate, key leadership values, attributes, and competencies will also be assessed:
Advanced knowledge and experience with energy analysis and utilization concepts as they relate to commercial and industrial buildings, equipment, or processes.
Substantial professional experience leading energy management consulting services, projects, programs or technical teams. Functional expertise in customer outreach and engagement; project development, facilitation and or financing, and measurement and verification.
Demonstrated accomplishment or expertise in clean technologies including accountability for commercial or industrial programs or projects involving at least one or more of the following:
A Certified Measurement and Verification Professional (CMVP)
Demonstrated commitment to ensuring the safety and well-being of employees and the general public. Works proactively to reduce workplace hazards, prevent accidents and provide safety training and resources for employees.
A people first leader who focuses on the growth and well-being of customers and employees. Collaborative, empathetic leader who puts the needs of others first and empowers team members to do their best work.
Possesses a keen sense of integrity and honesty. Understands trust is essential to building credibility and support within and outside the organization.
Holds self and team accountable for performance on commitments by aligning actions with words. Establishes clear performance metrics and measures performance against goals.
Demonstrates commitment to robust and clear communications both internally and externally. Encourages feedback and listens; Admits and learns from mistakes. Fosters an environment of transparency.
Strong emotional intelligence, and the ability to listen, reflect, mentor and coach. Effectively manages interpersonal and ideological conflict through direct, respectful communication.
Demonstrated commitment to workforce equity and a healthy workplace culture. Fosters a fair, respectful and caring work environment that values the contributions and differences of each person and each job function.
Inspires and motivates team members to continuously learn, improve individual and organizational capabilities and processes, pursue new ideas and approaches, and realize creative solutions.
Encourages and supports cross functional collaboration. Builds effective working relationships across the organization.
Bold commitment to environmental and economic equity in the delivery of services. Promotes solutions that are inclusive and innovative.
Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review.