Lawrence Berkeley National Laboratory (Berkeley Lab), a pioneer in scientific research, has an immediate opening for a term position for a Systems Automation Engineer with the Lab's IT User Support Department.
The Systems Automation Engineer will report to the Workstation Support Group Lead, and work under the direction of the Endpoint Manager. The Engineer will use existing infrastructure to develop tools and methods to automate the deployment, configuration, and support of servers, virtual machines, and workstations for the Lab 4000+ users. The Engineer will also be responsible for the administration of Linux and Windows servers used internally and by scientific users throughout the Lab.
As part of the Endpoint Management Team, the Engineer will develop and maintain maintain scripts and applications, use industry-standard deployment, monitoring, and management tools, and implement best practices for consistent, repeatable processes, to provide secure, reliable, and efficient computing services. The Engineer will assist in managing the routine maintenance, patching, and reporting of endpoint workstations using tools including IBM Endpoint Management Suite (BigFix), Microsoft WSUS, JAMF Casper, and antivirus and anti-malware products. This position will also serve as a technical resource to the rest of the workstation support group, and IT division as a whole, providing Tier 2 and 3 support for Windows and Mac workstations, Linux and Windows servers, and VMware-based virtual machines.
Implement endpoint solutions for patching, policy enforcement, software distribution, and asset management for Windows, Mac, and Linux workstations, using existing BigFix, Active Directory, and JAMF infrastructure
Develop scripts and utilities to automate and monitor tasks using bash, PowerShell, python, and other common scripting languages
Deploy and manage scripts, GPOs, and fixlets using for BigFix and Active Directory
Research and implement automated Linux deployment using Ansible, Puppet, Warewulf, cfengine and other tools
Research and implement systems to automate VM provisioning using VMware and cloud services
Assist and support the use of automation tools by other administrators, engineers and technicians
Produce clear, well-written documentation of applications, procedures, and methods
Maintain accurate Configuration Management Databases (CMDB) of server and workstation deployments
Provide end user support for servers and workstations, responding to direct communications from customers, and team members
Maintain accurate records of all customer and project work using ServiceNow ticket platform
Participate in weekly team meetings for the planning and tracking of projects and activities and quarterly meetings with key stakeholders to communicate plans and acquire feedback
Work closely with the cyber security team to identify and evaluate emerging threats, trends, and regulatory requirements, and recommend new products and strategies to manage them
Maintain test and production environments for supported applications and help develop long term endpoint management and workstation support strategies
Bachelor's degree or equivalent experience and a minimum of 2 years of experience developing software or automation utilities.
Experience developing scripts using one or more of PowerShell, python, bash, VBScript, or Perl
Experience deploying, configuring, and maintaining Linux systems, primarily Ubuntu and CentOS
Experience developing and consuming services via web APIs
Knowledge of networking concepts including routing, firewalls, and ACLs
Ability to sort through problems of moderate scope and conduct comparative analysis of multiple solutions
Ability to write clear and accurate documentation and quickly learn new tools, applications, programming languages, and OS environments
Excellent customer service skills, by email, by phone, and in person
Demonstrated analytical and troubleshooting skills
Excellent written and verbal communication skills
Ability to prioritize and manage time under a heavy workload and collaborate with disparate sets of stakeholders
Additional Desired Qualifications:
Experience developing fixlets for BigFix
Experiencing managing Windows domains using Active Directory
Knowledge or prior experience managing a WSUS server
Experience working with IT support ticketing systems (e.g. Service Now, Jira, Remedy)
Familiarity with software packaging, distribution and license management
Experience with Antivirus product management, such as Malwarebytes and Sophos
Experience with Mobile Device Management (MDM) tools
Experience with cyber security compliance and enforcement
One or more technical certification, such as Linux Professional Institute (LPI), CompTIA A+, Microsoft MCSE, Dell or Apple technician, and Cisco CCNA, or equivalent education and experience
This is a one-year Term appointment that may be renewed or converted to Career based upon several factors, including: performance, budget and ongoing operational needs.
Full-time, M-F, exempt from overtime pay (monthly paid).
Salary is commensurate with experience.
This position is contingent on the successful completion of a background check.
Berkeley Lab (LBNL) addresses the world's most urgent scientific challenges by advancing sustainable energy, protecting human health, creating new materials, and revealing the origin and fate of the universe. Founded in 1931, Berkeley Lab's scientific expertise has been recognized with 13 Nobel prizes. The University of California manages Berkeley Lab for the U.S. Department of Energy's Office of Science.
Equal Employment Opportunity: Berkeley Lab is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Berkeley Lab is in compliance with the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4. Click here to view the poster and supplement: "Equal Employment Opportunity is the Law."
Internal Number: 86135
About Lawrence Berkeley National Laboratory
In the world of science, Lawrence Berkeley National Laboratory (Berkeley Lab) is synonymous with excellence. Thirteen scientists associated with Berkeley Lab have won the Nobel Prize. Fifty-seven Lab scientists are members of the National Academy of Sciences (NAS), one of the highest honors for a scientist in the United States. Thirteen of our scientists have won the National Medal of Science, our nation's highest award for lifetime achievement in fields of scientific research. Eighteen of our engineers have been elected to the National Academy of Engineering, and three of our scientists have been elected into the Institute of Medicine. In addition, Berkeley Lab has trained thousands of university science and engineering students who are advancing technological innovations across the nation and around the world. Berkeley Lab is a member of the national laboratory system supported by the U.S. Department of Energy through its Office of Science. It is managed by the University of California (UC) and is charged with conducting unclassified research across a wide range of scientific disciplines. Located on a 200-acre site in the hills above the UC Berkeley campus that offers spectacular... views of the San Francisco Bay, Berkeley Lab employs approximately 4,200 scientists, engineers, support staff and students. Its budget for 2011 is $735 million, with an additional $101 million in funding from the American Recovery and Reinvestment Act, for a total of $836 million. A recent study estimates the Laboratory's overall economic impact through direct, indirect and induced spending on the nine counties that make up the San Francisco Bay Area to be nearly $700 million annually. The Lab was also responsible for creating 5,600 jobs locally and 12,000 nationally. The overall economic impact on the national economy is estimated at $1.6 billion a year. Technologies developed at Berkeley Lab have generated billions of dollars in revenues, and thousands of jobs. Savings as a result of Berkeley Lab developments in lighting and windows, and other energy-efficient technologies, have also been in the billions of dollars. Berkeley Lab was founded in 1931 by Ernest Orlando Lawrence, a UC Berkeley physicist who won the 1939 Nobel Prize in physics for his invention of the cyclotron, a circular particle accelerator that opened the door to high-energy physics. It was Lawrence's belief that scientific research is best done through teams of individuals with different fields of expertise, working together. His teamwork concept is a Berkeley Lab legacy that continues today.