Berkeley Lab's Biosciences Area Office Division has an opening for a Desktop Systems Specialist 2. Under broad supervision, will independently work as a Desktop Systems Specialist at the DOE Joint Genome Institute in Walnut Creek, CA. Will provide technical support for Windows and Apple systems, Windows servers, and Windows-based production instrumentation, including helpdesk support and trouble ticket resolution. Diagnose and resolve problems in response to user reported incidents. Research trends and patterns of problems and develop and maintain problem-tracking databases. May install, troubleshoot, maintain, and repair hardware and software; perform backup and recovery operations; and provide user training. Requests for support come in through a JIRA work queue tracking system. Position reports to the JGI Computer Support Lead.
What You Will Do:
Provide technical support for Windows and Mac OSX systems in a mixed platform environment.
Responsible for all hardware actions for desktop and laptop systems from procurement through deployment.
Troubleshoot hardware and software issues on PC and Mac desktop, laptop and instrument computers.
Manage Windows Active Directory administration, including user account creation and maintenance, share and OU organization.
Hardware and base-level Linux/Unix server support for essential business systems
Perform basic repair and maintenance of printers and plotters.
Working knowledge of mobile device platforms (iOS/android) on mobile phones and tablets.
Audio and Video meeting support in conference rooms using laptops and in-room hardware including video conferencing using tools including Zoom.
Provide end-user support for lab standard applications including Microsoft Office, Firefox, PuTTy, Adobe suite, etc.
Develop and maintain tape backup systems and schedules.
Resolve trouble ticket requests and provide helpdesk support in fast paced, ever-fluctuating environment.
Work closely with other team members and groups including off-site LBNL staff to resolve issues.
Manage property database to carefully track all equipment, working closely with Property group and update as required including assisting in annual inventories.
Stay up to date with current technologies and software for support and implementation purposes.
Focus on customer-forward support communication to resolution of issues.
Work with other members of the Informatics Department in the configuration and setup of automated production systems.
Work with Safety and Ergonomic groups to maintain clean and safe workspaces.
Familiarity with networking protocols to assist networking group with troubleshooting.
Maintain stock of standard use items including hard drives, cables, docking stations, monitors, etc.
What is Required:
Bachelor's degree in Computer Science or a related field and a minimum of four years of experience in troubleshooting and repairing computer-related hardware; or an equivalent combination of education and experience.
In-depth knowledge of Microsoft Windows and Mac OS X operating systems.
Experience with Windows Active Directory administration and maintenance.
Experience with administration and maintenance of the Apple OSX operating system.
Experience troubleshooting hardware and software issues on the Windows and OSX platform.
Effective problem-solving, analytical and organizational skills.
Strong interpersonal and communication skills for working with multiple users with minimal computer knowledge and at various levels of the organization.
Ability to work independently as well as a part of a diverse team.
Demonstrated ability to work in an environment with constantly changing priorities and tight deadlines.
Excellent customer service skills.
The posting shall remain open until the position is filled, however for full consideration, please apply by close of business on October 24, 2018.
This is a full time, 2 years, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
Full-time, M-F, non-exempt (hourly paid) from overtime pay.
Salary is commensurate with experience.
This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
Work will be primarily performed at DOE Joint Genome Institute (JGI) — 2800 Mitchell Dr., Walnut Creek, CA.
Berkeley Lab (LBNL) addresses the world's most urgent scientific challenges by advancing sustainable energy, protecting human health, creating new materials, and revealing the origin and fate of the universe. Founded in 1931, Berkeley Lab's scientific expertise has been recognized with 13 Nobel prizes. The University of California manages Berkeley Lab for the U.S. Department of Energy's Office of Science.
Equal Employment Opportunity: Berkeley Lab is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Berkeley Lab is in compliance with the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4. Click here to view the poster and supplement: "Equal Employment Opportunity is the Law."
Internal Number: 85661
About Lawrence Berkeley National Laboratory
In the world of science, Lawrence Berkeley National Laboratory (Berkeley Lab) is synonymous with excellence. Thirteen scientists associated with Berkeley Lab have won the Nobel Prize. Fifty-seven Lab scientists are members of the National Academy of Sciences (NAS), one of the highest honors for a scientist in the United States. Thirteen of our scientists have won the National Medal of Science, our nation's highest award for lifetime achievement in fields of scientific research. Eighteen of our engineers have been elected to the National Academy of Engineering, and three of our scientists have been elected into the Institute of Medicine. In addition, Berkeley Lab has trained thousands of university science and engineering students who are advancing technological innovations across the nation and around the world. Berkeley Lab is a member of the national laboratory system supported by the U.S. Department of Energy through its Office of Science. It is managed by the University of California (UC) and is charged with conducting unclassified research across a wide range of scientific disciplines. Located on a 200-acre site in the hills above the UC Berkeley campus that offers spectacular... views of the San Francisco Bay, Berkeley Lab employs approximately 4,200 scientists, engineers, support staff and students. Its budget for 2011 is $735 million, with an additional $101 million in funding from the American Recovery and Reinvestment Act, for a total of $836 million. A recent study estimates the Laboratory's overall economic impact through direct, indirect and induced spending on the nine counties that make up the San Francisco Bay Area to be nearly $700 million annually. The Lab was also responsible for creating 5,600 jobs locally and 12,000 nationally. The overall economic impact on the national economy is estimated at $1.6 billion a year. Technologies developed at Berkeley Lab have generated billions of dollars in revenues, and thousands of jobs. Savings as a result of Berkeley Lab developments in lighting and windows, and other energy-efficient technologies, have also been in the billions of dollars. Berkeley Lab was founded in 1931 by Ernest Orlando Lawrence, a UC Berkeley physicist who won the 1939 Nobel Prize in physics for his invention of the cyclotron, a circular particle accelerator that opened the door to high-energy physics. It was Lawrence's belief that scientific research is best done through teams of individuals with different fields of expertise, working together. His teamwork concept is a Berkeley Lab legacy that continues today.