Primary Purpose

To oversee the functions of consumer accounts and billing, including the supervision of Field Service Technicians, monitoring large power accounts, ensuring accuracy of billing software system, and consumer bill production process and to educate and encourage the beneficial use of electricity; promote renewable energy programs and manage energy efficiency funding for established programs.

Essential Job Functions (Reason position exists is to perform these functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Billing Supervisor 45%

Provide monthly report of activities to Member Services Manager:

• List of inactive accounts with balances of at least 90 days
• Monitor, review, maintain and adjust designated accounts for large power consumers. Verify billing accuracy and maintain positive relations with account holders.
• Review and analyze usage by rate class. Communicate with members and provide documentation, monitoring and implement necessary changes.
• Utilize tools such as Access to build queries and reports for data collection and use. Prepare reports and conduct studies through research and analysis and provide information and recommendations
• Monitor and maintain all pre-paid metering accounts, ensure inter-system communications and accuracy at all times.
• Assist with reports, lists, etc. as required by other departments
• Analyze and evaluate existing and proposed administrative policies, practices, and techniques
• Research and analyze legislation affecting billing and rate policies, procedures, and operations and prepare concise recommendations

Consumer Accounting 30%

Ensure accurate, timely meter reading and billing:

• Analyze, interpret, and make deductions that protect the integrity of the system
• Ability to explain calculation of monthly member bills
• Resolve issues efficiently
• Supervise and schedule meter reading and billing in accordance with the billing cycle
• Provide MDM System support and monitoring
• Maintain detailed knowledge of SEDC and supporting software programs. Implement new programs, processes and tools to streamline workflow of FST’s and MSR’s and increase department productivity.

Energy Management and Conservation 25%

Explain various ways electricity can be conserved:

• Educate members on weatherization, heating & cooling, lighting, appliances, agricultural efficiency, and commercial energy use applications
• Promote the Cooperative’s energy services programs
• Prepare monthly invoice of incentive requests for BPA approval and reimburse members for program participation.
• Provide all documentation and participate as requested in BPA oversight and program audits to ensure compliance.
• Prepare reports and conduct studies on program participation and funds allocation, make recommendations to enhance utilization of resources.
• Advise builders and developers on energy efficient programs and resources and promote industry partnerships
• Develop energy conservation and renewable energy information materials and educate staff on available programs.
• Research and analyze legislation affecting conservation policies, procedures, and operations and prepare concise recommendations.