To oversee the functions of consumer accounts and billing, including the supervision of Field Service Technicians, monitoring large power accounts, ensuring accuracy of billing software system, and consumer bill production process and to educate and encourage the beneficial use of electricity; promote renewable energy programs and manage energy efficiency funding for established programs.
Essential Job Functions (Reason position exists is to perform these functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Billing Supervisor 45%
Provide monthly report of activities to Member Services Manager:
List of inactive accounts with balances of at least 90 days
Monitor, review, maintain and adjust designated accounts for large power consumers. Verify billing accuracy and maintain positive relations with account holders.
Review and analyze usage by rate class. Communicate with members and provide documentation, monitoring and implement necessary changes.
Utilize tools such as Access to build queries and reports for data collection and use. Prepare reports and conduct studies through research and analysis and provide information and recommendations
Monitor and maintain all pre-paid metering accounts, ensure inter-system communications and accuracy at all times.
Assist with reports, lists, etc. as required by other departments
Analyze and evaluate existing and proposed administrative policies, practices, and techniques
Research and analyze legislation affecting billing and rate policies, procedures, and operations and prepare concise recommendations
Consumer Accounting 30%
Ensure accurate, timely meter reading and billing:
Analyze, interpret, and make deductions that protect the integrity of the system
Ability to explain calculation of monthly member bills
Resolve issues efficiently
Supervise and schedule meter reading and billing in accordance with the billing cycle
Provide MDM System support and monitoring
Maintain detailed knowledge of SEDC and supporting software programs. Implement new programs, processes and tools to streamline workflow of FST’s and MSR’s and increase department productivity.
Energy Management and Conservation 25%
Explain various ways electricity can be conserved:
Educate members on weatherization, heating & cooling, lighting, appliances, agricultural efficiency, and commercial energy use applications
Promote the Cooperative’s energy services programs
Prepare monthly invoice of incentive requests for BPA approval and reimburse members for program participation.
Provide all documentation and participate as requested in BPA oversight and program audits to ensure compliance.
Prepare reports and conduct studies on program participation and funds allocation, make recommendations to enhance utilization of resources.
Advise builders and developers on energy efficient programs and resources and promote industry partnerships
Develop energy conservation and renewable energy information materials and educate staff on available programs.
Research and analyze legislation affecting conservation policies, procedures, and operations and prepare concise recommendations.
This position is responsible for the performance management and hiring of the field service technicians.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The supervision of field service technicians may require walking on uneven terrain. The participation in BPA field audits may require the ability to access small spaces by bending or crawling and overhead spaces by using a ladder.
Position Type and Expected Hours of Work
This is a full-time position, and typical work hours are Monday through Thursday 7:00 a.m. to 5:30 p.m. Coos-Curry Electric Cooperative operates on a four/ten work schedule.
Ability to travel to the different district offices required. Ability to travel to member locations required. Occasional travel to training seminars and/or conferences.
Minimum five years of supervisory experience in Customer/Member Service field required.
Bachelor’s Degree in Business or related field preferred.
Customer/member service experience with an electric utility preferred.
Valid Oregon driver’s license and insurability.
Additional Eligibility Qualifications
Strong MS Office Suite skills.
Strong customer service skills.
Reliable transportation for getting to work.
Must be free from illegal drugs; may be subject to random and /or suspicion testing.
The specific statements reflected in each section of this position description are not intended to be all-inclusive, but rather the basic elements and criteria considered being necessary in order to satisfactorily perform the duties associated with the position.
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Primary references are publications that are cited as references during examination development.