This position is responsible for the day to day operation of the residence hall facility safety needs. This position provides quality customer service to residents by sharing general Housing and Residence Life policies, procedures and information with students. This position provides administrative support to the residential life program, facility upkeep and life safety needs.
Assisting the professional staff (Resident Director(s), Assistant Director(s) and others) with the day-to-day administrative and facilities needs of managing a residence hall complex(es).
Providing customer service to the residents of the building by answering questions, providing resources, mail delivery, lockouts, work order follow up, etc.
Communicating with appropriate staff of pertinent occurrences/incidents, and responding to crisis situations as directed.
Assisting the with check-ins and check-outs. Performing duty in the Resident Director's absence.
Adding charges to student accounts for lost keys, lock outs, and damages, as instructed by the Resident Director.
Creating educational bulletin boards, newsletters or other media at the direction of the supervisor.
Entering work orders into database and informing appropriate staff of pertinent maintenance concerns daily.
Overseeing the complex key control, as instructed by supervisor. Inventorying and immediately informing supervisor of lost or missing keys.
Assisting (escorting) vendors (i.e. pest control, filter changes) on trouble calls or scheduled work.
Monitoring assigned building(s) on a routine basis to help identify equipment and/or facility problems and report issues, such as doors not closing or locking, lights that are not working, trash accumulation, pest issues, noxious odors, and maintenance and custodial issues.
Walking lounges, study rooms and other common areas to ensure upkeep and submitting work order requests as needed.
Notifying residents of routine building issues, such as fire alarm testing, water and electrical shutdowns, elevator repairs, as well as energy conservation initiatives, waste and recycling efforts, and emergency preparedness and safety guidelines in a timely manner.
Communicating effectively with Housing and Residence Life staff, Campus Facilities Planning, Campus Police and Safety and Risk Management on fire alarms, elevator, power, and water outages.
Placement in a particular location is subject to change at any time, based on the needs of the
department. Placement could be in any of the residence hall complexes, the main Housing Office, or in overflow housing (usually at a nearby hotel.) Each location has different needs and work volumes.
Internal Number: 161348
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.
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Primary references are publications that are cited as references during examination development.