Seattle, Washington
Seattle, Washington
San Diego, California
Cambridge, Massachusetts
Seattle, Washington
Seattle
Posted: 04-Dec-24
Location: Honokaa, Hawaii
Type: Full Time
Salary: $80,000 - $100,000
Categories:
Certifications:
Preferred Education:
Overview:
The PV Service Manager is a key leadership role at RES, responsible for overseeing the service division while fostering a seamless transition from installation to long-term system care. This position ensures efficient commissioning of new systems, resolution of installation punchlists, and management of service tickets to provide a consistent, high-quality customer experience.
With a blend of management and technical responsibilities, the PV Service Manager independently prioritizes and addresses service needs, mentors the service team, and performs hands-on fieldwork. This role is central to maintaining our commitment to exceptional service and customer satisfaction throughout the lifecycle of each solar system.
Management Responsibilities (70%):
- Team Leadership:
- Lead and mentor the service team, fostering accountability, skill development, and self-reliance.
- Conduct regular team meetings to align priorities, challenges, and upcoming tasks.
- Allocate tasks based on technician expertise and workload for efficient scheduling.
- Commissioning & Completions: Oversee commissioning and installation punch lists to ensure a smooth handoff to the service team.
- System Monitoring: Monitor recent installations during the warranty transition and address potential issues proactively.
- Service Ticket Oversight: Assess, prioritize, and manage service tickets to ensure timely resolution, assigning tickets to self and other technicians
- CRM & Project Management: Maintain accurate updates in the CRM and project management systems for tickets, commissioning, and punchlists.
- Customer & Vendor Communication: Serve as the primary contact for manufacturers and as the final escalation point for customer concerns, ensuring clear communication and timely updates when the service admin or field technicians elevate issues.
Field Operations (30%):
- Perform troubleshooting, commissioning, maintenance, and repair of photovoltaic systems (RES and third-party).
- Resolve technical issues independently using manuals, manufacturer support, and troubleshooting guides.
- Inspect rooftop equipment to ensure compliance with RES safety protocols and industry standards.
- Address network communication and internet connectivity issues for monitoring systems.
- Lead by example, maintaining RES quality standards and customer service in the field.
Requirements:
- 5+ years of hands-on experience in service management or a related technical field, with expertise in troubleshooting and repair.
- Proven leadership and team management skills, including experience mentoring and developing team members.
- Has any NABCEP certification.
- Basic understanding of photovoltaic systems, including high-voltage DC/AC electrical work.
- Strong ability to independently manage and prioritize a high volume of service tickets and commissioning tasks.
- Excellent organizational and multitasking skills, with the ability to balance immediate needs and long-term improvements.
- Exceptional communication and interpersonal skills to engage effectively with team members, customers, and vendors.
- Comfortable with fieldwork and physically able to lift up to 60 lbs.
Details:
- Compensation: $80,000-$120,000 (final package based on qualifications and experience)
- Employment Type: Full-time
- Location: Based out of our office in Honokaa, HI
Benefits:
- 10 days of Paid Time Off
- 7 paid holidays
- Medical, dental, and vision insurance options
- 401K matching after 1 year of employment
- Semi-annual performance bonus eligibility
- 8 hours per quarter for career growth education
- Paid industry certifications