Member Services Associate - Load Management/Key Accounts
Eau Claire Energy Cooperative
August 31, 2018
Fall Creek, Wisconsin
Full Time - Experienced
The Member Services Associate will provide outstanding customer service by providing useful information, advice, service, recommendations and assistance to the members of the Cooperative. This position will provide overall member service while focusing on load management and key accounts.
Monitors Commercial and Industrial (C&I) member-consumer demand and load factor. Works with C & I member to improve electric usage efficiency and is the primary contact for these accounts. Coordinates service requests with the Operations Department. Reviewing and approving C&I member bills.
Promotes the Cooperatives' energy efficiency and conservation programs and makes recommendations for new products and service that support economical use of energy.
Extensive knowledge of cooperative incentive programs, rates and service policies.
Carry out the policies and goals of the Cooperative regarding dual fuel, load management, member information, and service pertinent to the efficient and economical use of electric service as furnished by the Cooperative.
Two years of customer service experience - preferably in a utility
At least one year of post-secondary education preferably in electric, construction, HVAC or energy related coursework
About Eau Claire Energy Cooperative
Distribution cooperative located just outside of Eau Claire, WI serving 11,000 members in five counties!
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