Establish and maintain city / community relationships. Serve as the liaison between CoServ / CoServ Engineering and city / community leadership. Forge partnerships, as well as maintain large Key Account relationships that impact CoServ politically, to enhance the Cooperatives mission statement, programs and goals. Directs resolution of critical or escalated situations.
Primary Position Responsibilities
Serve as primary contact between CoServ and city(ies) / community(ies).
Serve as advocate for city(ies) / community(ies) assigned
Upfront and continued communication with CoServ Engineering concerning new projects, designs and permitting.
Two-way communication with city(ies) / community(ies) and CoServ, for upcoming projects and design.
Communicate area business and economic development activity with appropriate internal departments.
Promote the cooperative business model to Economic Development Corporations, Chambers of Commerce, business contacts and elected officials
Subject matter expert for city(ies) / community(ies) including:
CoServ policies and procedures, City Franchise Agreements, CoServ Electric Rates and Tariff, CoServ Gas Rates and Tariff, industry tech advancements, and market news.
Work with Energy Efficiency to resolve escalated Key Account conflicts through investigation and communication.
Actively share relevant updates with city/towns, Key Accounts and government representatives at all levels.
Collaborate with city economic development corporations to solidify business development leads.
Identify potential areas of growth / development.
Work with appropriate CoServ departments to build relationships with developers and key decision makers.
Work with Community Engagement Coordinator concerning meeting follow up communications.
Work with Community Engagement Coordinator concerning CoServ’s message/communication plan.
Resolve escalated city / community conflicts through investigation and communication, while advocating for both CoServ and its Members.
Identify sponsorship opportunities and collaborate with Community Relations.
Engage with professional organizations through membership and networking. (ICSC, RSI, TEDC, Chambers of Commerce).
Attend government meetings such as: City Council, Planning and Zoning Committees, Economic Development, Commissioner’s Court and Chambers of Commerce meetings, particularly if published agenda items may impact CoServ Members.
Represent CoServ by participating in community groups, specialized committees and boards (i.e. Chamber of Commerce, Economic Development, service organizations, etc.).
Secondary Position Responsibilities
Educate Key Accounts on CoServ service offerings and provide overview of Texas utility markets.
Mitigate usage concerns by analyzing rates and plan comparisons, and clearly illustrate CoServ’s rate structure options to large Key Accounts.
Perform annual historical review and advise Key Accounts of facility usage trends as needed.
Provide territory activity evaluations.
Attend professional training, development conferences, seminars and workshops as directed
Attend economic development training or conferences.
Attend training required by CoServ.
Knowledge of CoServ electric and gas equipment and devices.
Consistently represent CoServ in a professional manner.
Aid in developing and maintaining Community Support departmental budget.
Other duties as assigned.
Wears safety clothing and equipment such as hard hat, goggles, steel toed shoes, etc. when at construction site, substation, or other field location as appropriate. Complies with established CoServ safety and operating rules, procedures, and guidelines. Responsible for reporting unsafe practices to a supervisor.
Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines. Responsible for reporting suspected information security incidents to Tech Support.
Knowledge and understanding of CoServ Employee Handbook and Safety Manual.
Promote safety as a foundation of our daily tasks.
Play an active role in the execution of our emergency response plan.
No Direct Reports
Education and Certifications Required
Bachelor’s degree or equivalent work experience
Education and Certifications Preferred
Graduate degree in business or related field
Certified Key Account Executive (CKAE)
One (1) year in electric power distribution or utility operations or two to three (2-3) years of sales, public interaction and/or relationship centric work experience.
Five (5) years’ experience in electric and/or gas utility industry or Seven (7) in related field.
Excellent verbal and written communication skills.
Ability to work under strict deadlines and demonstrate problem solving skills.
Ability to work in both office and field environments.
Demonstrate ability to prioritize and organize job activity.
Strong computer skills.
Knowledge of basic mathematics.
Professionally manage and mediate conflict.
Ability to work independently, with minimum supervision, and in teams.
Skills in developing and delivering oral and written presentations.
Ability to use standard office/business equipment in a safe manner and observe all safety rules and regulations.
Manage appropriate documentation to support department initiatives.
Skills and Abilities Preferred
Advanced skills in Microsoft Office programs.
Knowledge of electric and gas utility infrastructure
Proficiency in organizing complex data for analysis.
Proficient in giving presentations.
Actively track and understand new and emerging energy technology.
Ability to work flexible or extended hours as needed or directed
Operate office equipment.
Ability to lift a minimum of 25 pounds.
Ability to drive.
Ability to sit for long periods of time.
Works both in the office and outdoors.
Works in areas with possible exposure to poison oak, poison ivy, and insect stings.
Must have and maintain a valid Texas driver's license.
Ability to travel, if necessary, for business and training.
CoServ is an electric and gas distribution company serving North Texas since 1937. Doing business as CoServ Electric since 1998, we now have over 9,800 miles of electric infrastructure serving more than 221,000 meters across Denton, Collin, Cooke, Grayson, Tarrant and Wise counties. Our natural gas affiliate, CoServ Gas, was established in 1998 and serves more than 113,000 gas meters in Denton, Collin and Kaufman counties.
North Texas is growing, and so is CoServ. We value innovative and dedicated Employees and are committed to providing them with a stable work environment filled with opportunities to learn and grow. Guided by our Core Values—Respect, Accountability, Integrity, Service, Excellence and Safety—we serve each other as we serve our Members and Customers. We offer a wide variety of careers—from Customer Care Representatives and Billing Clerks to Linemen and Engineers. CoServ is a company you can believe in.