We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring Center. These alarms will include fire and multiple types of environmental building alarms. When necessary, alarms will be dispatched to the appropriate building resource including emergency personnel. The Environmental Alarm Monitoring Center is operational 24 hours a day, 365 days a year. This is a 3rd shift position. Additionally, this position is in downtown Birmingham and parking fees are not covered.
Responsibilities will include, but not be limited to:
Working within multiple systems for alarm handling and customer service.
Handling inbound and making outbound phone calls.
Interacting with multiple departments or centers and multiple levels of management.
Generate and dispatch service request work orders for completion by vendors and technicians.
Follow-up with vendors and technicians as required by alarm type and priority.
Properly updating alarm systems and dispatch systems as required.
Logging technicians in and out of work locations.
Backing up other team members when required by alarm type.
Additional duties as needed.
EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages.
REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
With access to top-tier market intelligence, planning, local site selection and asset strategies, our Global Workplace Services offering includes Enterprise Facilities Management (EFM), Project Management (PJM), Advisory & Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all workplace types, scalable delivery, a commitment to world-class safety and ongoing innovations in building efficiencies, energy conservation and CRE technology.
Internal Number: 18022930
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.